Impact Of China Pakistan Economic Corridor (CPEC) On The Banking Industry Of Pakistan | orangebeachhairsalons.info

A Karachi-based banker receives the latest update on stocks from his counterpart in Hong Kong in a blink of an eye. That information is then relayed to a customer in Doha who then orders electronics made in Chengdu transported across the proposed CPEC route and then by sea on a bulker ship to its final destination. The breakneck pace and the astonishing volumes at which goods, information, and money move from one part of the world to another is conquering inhospitable terrains, exploring new sea lanes, defying traditional methods of communication, taking the world online, and exploiting untapped energies. Global interconnectedness through trade has always and is constantly determining, redesigning, and reshaping human life at a scale never imagined before. London shoppers buy garments made in Pakistan. Chinese watch American TV seasons. Arabs use software developed in Silicon Valley to instigate an earth shattering revolution. The overbearing influence of international trade on human lives is remarkable in the truest sense of the word. Both literally and otherwise, international trade is having a great impact on the way humans conducted life and business.But the idea of global interconnectedness is not new, in fact, it can be traced back to the time of Han Dynasty in 221 BCE when all of China came under one supreme rule. About the same time, the conquests of Alexander established a veritable contact between the Western and Eastern societies widening existing road networks and creating new trade routes. Over the course of next several centuries, a gigantic web of trade networks emerged which spanned continents drawing from China silk, tea, porcelain, and jade while gold and glass wares travelled from Rome, the western terminus of the famous Silk Road. Along the way, many items were picked up from many regions and local kingdoms of Middle East and India which eventually benefited the local populations also. The trade links formed along the breadth and width of the 5000 miles long Silk Road were commercial, cultural, technological, but also financial in nature. The goods, technologies, and even diseases of all kinds were exchanged; such was the power of international trade. Back then, the roads were long, treacherous, and unpredictable. And crossing the inhospitable terrains was incredibly dangerous but the huge demand for goods led to the creation of a complex web of trade networks which were duly supported by local financial moneylenders and money-exchangers backed by local governments and fiefdoms.The long-awaited revival of the old Silk Road (as enshrined in the One Belt, One Road Project of China) has the potential to genuinely alter the world economics like never before in history. This largest ever financial undertaking since the Marshall Plan by USA for Europe post World War II will include over 60 countries and most likely to generate $ 2.5 trillion dollars in trade, if the regional plan works according to the design. This regional pact promises to economically benefit the countries included in it by linking them to global trade networks. Imagine a good chunk of that trade passing through Pakistan and affecting the life and finances of ordinary Pakistanis. This life altering, game-changing, golden goose transformed into a trade route is called China Pakistan Economic Corridor.The $ 46 billion dollar China Pakistan Economic Corridor (CPEC) is an important part of this OBOR project which connects the Western parts of China and Central Asian Republics to the Gawadar port in the Arabian Sea. The deep sea port of Gawadar is strategically located just outside the Strait of Hormuz and near the main shipping route of global oil trade and it is the closest trade route to the landlocked Central Asian Countries which have enormous natural resources and untapped market potential. And Pakistan stands to benefit from all that because this CPEC is not just a trade route but a complete project for life which includes energy projects, railroads, 25 industrial zones, and cross border fiber optics which will connect Pakistan with the world both on technological and trade fronts.Developing countries struggle in the wake of hindered access to markets, lack of finance, and limited infrastructure at home to support economic activities. In that context, the CPEC promises to take Pakistan straight into the international foray where big players play.But here is the kicker: when the global trade fever kicks in through the CPEC, then Pakistan must be ready to welcome it.The ability to meet the challenges of international trade head-on and that too with great success will largely depend on Pakistan’s banking & financial sector’s readiness in adjusting to the new trade environment.The influence and impact of local and domestic players and a whole host of homebred economic forces may ratchet down with the increased international trade moving feverishly back and forth and back again across the CPEC routes. Pakistan’s banks will have to calibrate their strategic position in order to be able to take advantage of the money movements resulting from increased trade passing through the country.Increased integration through increased trade and more of international trade passing through the proposed CPEC routes will create a new set of challenges, opportunities, and risks for the Pakistani banking and financial sector offering financial services to local businesses and their foreign affiliates, to the government and investors at home and abroad.If history offers any guidance, then it is a known fact that Pakistan’s economy never really depended on huge trade volumes (with the current trade volume hovering at about $ 80 billion) as so much as it will do in near future. For once, the central bank of Pakistan (State Bank of Pakistan) in particular will have to use interest rate swings to keep inflation in check, and others banks may have to make considerable adjustments in their positions by administering some radical and some not so radical but smart changes and tweaks here and there in their financial offerings to meet the changing dynamics of the new trade environment in Pakistan. The economic shocks resulting from the new trade environment can be both positive and negative depending on how they are confronted. Therefore, adjustments have to be made accordingly which could result in a great earning opportunity for many.The contrasting snapshot of Pakistan’s current trade environment juxtaposed with the picture of trade likely to emerge in near future offers a great insight into what the local businesses and financial & banking sector might have to deal with when billions of dollars of trade starts to pass through Pakistan. It is important to understand this because the CPEC is going to touch Pakistan on many levels. Pakistan’s current business environment is characterized by a massive shortfall of electricity which can reach as much as 5 million kilowatts in the summers. This electricity shortage acts as a bottleneck in the process of industrialization of underdeveloped economies which means that production lines and factories come to a grinding halt due to lack of energy. Many companies, banks, private businesses, government offices, and even the shopkeepers & students especially only those who have the means are forced to use private generators when the light goes out. But all that is about to change: the Neelum-Jehlum Hydropower plant which is the largest ever overseas power plant undertaking by any Chinese firm will alleviate 15% of electricity shortage. It will generate 45 billion Rupees or $ 400 million in revenues. It is just one of the 22 projects which are included in the CPEC. Thus, the CPEC is truly a game changer as it possesses the ability to get the infrastructure ready for integrating Pakistan with the international trade regimes.The improvement in the macro environment is evidently in the pipeline with substantial investments taking place in the infrastructural development which if supported by the banking sector and small improvements in the basic micro infrastructure stands to give huge advantage to Pakistan on the back of three major global trends promising to alter fortunes of Pakistan for the better now and forever which include investments from China coming in, the return of Iran into the international economy, and the low oil prices.Therefore, the new trade environment of Pakistan will be made up of the results of the CPEC which will offer greater, seamless, and hassle-free access to Central Asia Countries where the potential for business, banking, and trade is immense and the markets there virtually untapped, untouched, and not fully exploited or explored. This means that the trade volumes are going to skyrocket, or break the ceiling, or simply exceed expectations as new markets are explored and regional economies get ready for more consumption. Thus, the prospect of making some serious moolahs on the back of the CPEC is too alluring to ignore for both businesses and banks.Where there is increased trade, there is a trail of money to be found, and there must be a bank nearby. And all trades since the ancient times required a most secure method for all kinds of financial transactions. And that is where banks jump right into the foray big time. Even in the old days when trade was happening through the Silk Road, local money lenders and money exchangers acting as small bankers were offering some kind of safety and security to the financial transactions taking place along the route. The safety and security of financial transactions is as important as giving a real boost to international trade.There are two important things: first and foremost, no country can ever grow quickly and persistently over a long period of time by staying disconnected from the international trade. And second of all, no country can become a thriving economy on the back of trade without the active backing of an equally robust and thriving banking sector facilitating that trade.In any trade environment, the most important thing for an exporter is to get paid and for an importer to get his goods. If the exporter is not getting paid, then he is sending gifts. The banks can facilitate the trade by offering guarantees and other financial services to both exporters and importers in Pakistan. The payment methods if made secure and mediated by banks can help both the trade and bank. The international trade has many payment methods which include Cash-in-Advance, Letters of Credit, Bills of Exchange or Documentary Collections, and Open Account etc. Cash in advance method is best for exporters and riskier for importers. However, LCs or letters of credit is considered to be the most reliable and secure method available to international traders which is basically a guarantee given by a bank on behalf of the importer that if the terms of the LC are met by the exporter, the exporter will get his agreed payment. Billions of dollars of trade in USA is made secure by LCs offered by their banking sector. Documentary Collections or Bills of Exchange is another product which banks offer and is available to international traders. In this method of payment, a bank is nominated which receives the shipping documents from the exporter and once the importer comes in with the money, the goods can be claimed and picked up by the importer. Even in the open account payment method, banks are used as intermediaries between international traders.Therefore, the biggest question that confronts Pakistani banking sector is this: are they ready for what is about to hit them? Because there could be 1001 ways to make real wampum once the CPEC gets underway. Sooner rather than later, Pakistan’s trade environment will be truly global. The banks will have to offer new financial services or old financial offerings into a newly designed package but at an unprecedented scale and magnitude. The bank will to adjust to new trade environment taking shape in the country because it is no secret that international trade slows down if the financial banks are unable to offer secure payment methods.According to the estimates of World Trade Organization, around 80 percent of world trade is backed up by financial offerings and credit guarantees offered by the banks. The reason is fairly simple: everyone wants to be on the safer and beneficial side when the trade happens. The exporter wants to receive payment as soon as the goods are delivered and the importer wants to keep his money with him until he has received the goods because there is an element of risk involved in international trade. Thus, the role played by banks in facilitating global trade is huge. For the developing countries, this role played by banks assumes greater significance because the growth of developing countries greatly depends upon trade volumes which are likely to stay strong and persistent if the banking sector is able to meet the demand for LCs, payment guarantees, and other insured financial services and help keep the wheels of trade moving along smoothly and surely. That is how the banking sector stands to benefit from the shifting trends in the trade environment of Pakistan which will be soon connected with the economies of the world that matter.Pakistani banks will be able to explore new ways for making more revenues for themselves and for traders by forging new and unbreakable alliances with the corporate world, make cross border financial agreements, taking their services worldwide, and facilitating the trade so that the trade could move seamlessly across the borders.Pakistani banks will have to find ways to offer cost effective solutions to international traders. The banks must offer these services in an efficient manner on an absolutely new scale and manage its own operations in a way that the banks can stay competitive and truly global over the coming decades. Their offerings of LCs and Bills of Exchange must be more efficient, robust, and really good if not better than those offered by international bankers. Pakistani banks can automate their financial services in the wake of the new trade environment.The banks in Pakistan can make use of the latest technology which helps in automatically classifying LCs as they are generated in the form of invoices, purchase orders, agreements, and other certificates facilitating cross border trade. This wholehearted adoption of technology is going to put Pakistani banks on par with the rest of the banks in the world but will also prove to be less cumbersome, cost effective, and time saving. This in turn will help boost the trade big time. Pakistani banks will also have to ensure accuracy of their data in order to ensure compliance regulations. This can be done by the use of intelligent technology which helps in ensuring timely extraction, validation, and screening of the data and documents submitted with the banks. These are some of the things that banks in Pakistan must possess if they wish to improve their financial services for the facilitation of trade and also position themselves to better manage the trade happening and passing through the country. The adoption of the right kind of technology, better positioning of trade financial services, and making right adjustments to the scale and magnitude of the expected trade will definitely put Pakistani banks on the world map that helped the country become more competitive both globally and regionally.The new Silk Road is estimated to generate $ 2.5 trillion in trade over the next ten years and some of that trade will pass through the proposed CPEC routes. China imports 60% of its oil from the Gulf and 48% of China’s oil is transported via tanker ships which have to travel 16,000 kilometers for up to three months through the Malaka Straits and through the South China Sea which is fast becoming a contested region marked by competing claims to the sea lanes. That makes the trade through that route somewhat unsafe, uncertain, and ridden with untoward risks. And due to this ensuing uncertainty Gawadar Port offers a much less expensive alternative route which offers savings worth billions of dollars. Just in terms of numbers, CPEC once fully underway will add two percentage points to the GDP growth of Pakistan which will effectively take the GDP beyond 6% growth rate annually. That figure in itself speaks volumes about the sheer money potential of this proposed project. It has the potential to bring in huge influxes of money which would definitely force the banking industry to grow.In the wake of CPEC, a great number of opportunities are coming to Pakistan. The need for strategic management, strategic budgeting, forecasting, planning, overall project accounting, investment banking, new and improved financial services are going to surge. The sectors of shipping, storing, transportation, and finance are going to jack up with huge financial appetite requiring more innovative and improved fast-paced financial and banking services on a larger than life scale. The need for taxation and streamlining of the taxation regime post CPEC will be undeniably great.Anti-money laundering specialists, branch managers, financial analysts, CFOs, financial consultants, tax managers, financial management, banking consultants, investment bankers, trade marketers, and trade accountants will be in great demand over the next decade. Financial services and financial and banking sector will be in full swing once the trade through CPEC begins to flourish.Increasing trade is the key to alleviating abject poverty, boosting economic activities and achieving shared prosperity. Evidence shows that countries open to trade and with better access to markets and better financial support infrastructure and regime for businesses and trade are able to provide more opportunities to their people to become successful businessmen, bankers, traders, and entrepreneurs. With enhanced participation in world economy, Pakistan stands a chance to become a major world economy.Pakistani banks can learn a lesson or two from the banks of China and India. 3 out of top ten banks in the world are Chinese. They got to the place where they are today by actively supporting the international trade and offering products that helped in transforming local traders into world beaters.This happened because in order to ensure double digit economic growth, Chinese banks stepped up their game and grew exponentially in order to provide funds and credit for China’s rapid economic development. Banks in India are reaching out to the remotest areas through a wide network of branch banking.Risky investments are likely to go up as soon as the trade along the CPEC jumps into proper action. In a short span of time, economic wheels will start to roll with increased trade gyrations. With the increased privatization and undiscovered investment opportunities emerging in the economy, Pakistani banks could very well be looking at a rosy fiscal picture. Even an ordinary fruit exporter could be looking the way of the investment bankers to suggest ways for more financing opportunities for improving trade with the CARs.In the wake of what is about to happen, Pakistani banking industry can do a few things to meet the ensuing challenges of CPEC: mobilizing savings through a wide network of branch banking; transforming savings into capital formation which could become the basis for more economic prosperity and development; finance the industrial sector and boost the capital markets; promote entrepreneurship by underwriting shares of new or existing companies; and help people acquire new skill sets in order to be able to better cope with the impending changes and major alterations expected to be caused by the new trade environment in Pakistan.International trade is risky. Exporters want to be paid and importers want to receive their goods.To reduce the risk of losing money or goods, banks offer trade finance products like LCs etc., to facilitate trade. A shortfall in the supply of trade finance could result in trade also plunging – a scenario which Pakistani banks can avoid. G20 countries are already supporting trade finance. Now the ball is in the court of Pakistani banks to lead the charge. Now is the time to make or break: facilitate trade or run the risk of losing the game to other players.

Digital Trends and Technologies Transforming CX in Banking and Finance | orangebeachhairsalons.info

The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They grew up in a completely digital environment. They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications.A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.” Clearly, the majority of consumers are ready to go fully digital.This prospect presents a problem for legacy system-loving companies, and adequately coping with the situation means decisively acting now. It’s no longer enough to automate customer support through a healthy knowledge base or canned responses to web live chat. What’s needed now is to design customer support and the whole customer experience to suit and enhance an increasingly digital customer journey. At the very least, integrating your voice communication tools and your customer records, like Salesforce Cisco phone integration for example, would allow your customer service teams to streamline the way they provide service by ensuring conversation data is captured at each customer touchpoint.Transforming the whole customer experience from traditional to digital takes a lot of time and work to complete, but gradual changes can still have an impact on CX. Financial services providers can start their transformation by injecting these trends and technologies into their CX strategy:Self-serviceThe first point of customer service contact for most finance consumers is not social media, the phone, or email. It’s actually self-service. More than 80% of consumers choose using a web or mobile self-service app against talking to a customer service rep on the phone. You shouldn’t expect your phone-facing team to be on the front line of customer service. Customers only turn to their phones when they want to escalate their concerns. Even then, having a CTI solution in place like Salesforce-Cisco phone integration makes sure that each customer interaction is recorded in your CRM.Self-service is preferred by financial services consumers because it gives them more control. That is, self-service means customers dictate when and where they will interact with their provider. It also lets consumers have more freedom over their financial activities without disruptive ads or not-so-subtle suggestions from CS reps. As customers demand to become more independent of their providers, financial services companies also become more compelled to provide better self-service options via native web apps and automated CS technologies.Chatbots and virtual assistantsThe demand for faster, more efficient services has eventually led to this: 85% of customer interactions will be automated by 2020, according to Gartner. Chatbots and smart assistants are finding their way in various verticals, serving various purposes from customer support, marketing, and sales. These robots, powered by artificial intelligence, are used by the biggest banks in the world like JPMorgan Chase, Wells Fargo, HSBC (Hong Kong) and SEB (Sweden).Chatbots enable banks and financial service companies to deliver efficient, personalized and responsive service to customers at a minimum cost. Chatbots are available 24/7, and are capable of matching customer queries quickly to solutions. Some are also programmed to take in leads, and the most advanced ones can make personalized recommendations based on previous interactions, customer data, and other factors.Detractors of chatbot technology say that these tools lack the empathy of human CS reps. While that is true, we should also recognize that chatbots improve on this aspect over time. Machine learning algorithms help these virtual assistants learn more about the art of human conversation from experience. With such capabilities, chatbots prove to be sufficient in handling basic customer service queries, pleasing consumers with their efficiency and effectiveness.Omnichannel serviceThese days, consumers interact with their financial services providers in a multitude of touchpoints-from online, to the branch, and even on mobile. Omnichannel service means connecting all these touchpoints to create a seamless, consistent and pleasant experience for customers. Put another way, it means letting customers move from one touchpoint to another without feeling a disruption or disconnection.Crafting an omnichannel experience for customers isn’t a new trend. As early as 2014, a Forrester survey already established omnichannel banking as one of the top five concerns of finance professionals for business app transformation. Yet, many banks and finance companies still lag in this area, owing to unsustainable organizational and operational divisions between marketing, sales and customer support.Banks that want to overcome this problem must change their mindset from product-centric to customer-centric. Putting the customer at the core of their CX question will enable them to see touchpoints more clearly and accurately anticipate the consumers’ needs in every interaction. Another crucial aspect to this is unifying data among teams and platforms, easing the flow of information across channels to ensure that customer interactions aren’t broken when they shift activities from say, making a sales inquiry to addressing a product problem.Going omnichannel pays off not just in increasing customer satisfaction, but can directly result in higher revenues. The world’s top banks derive 50% of their sales from digital channels, proving the importance of digitization for success in the finance sector.Digital integrationsAn omnichannel experience isn’t possible without integration. All the platforms used to interact with customers and manage their data and transactions should be linked to ensure the smoothest workflow and the highest quality service. The key here is connecting digital apps used to serve finance consumers with physical bank locations and customer communication platforms.Digital integrations have been implemented in the financial services sector, but only a minority of customers (16%) are satisfied with the digital experience provided by their banks. The problem here is, again, that data about customers isn’t shared across segments in the organisation. Each team may be doing well on its own, but the stiff siloing of operations affects the overall experience of the customer.The solution to this is easing the flow of information via digital integrations. Various software and apps are now capable of integrating disparate systems, letting finance companies mix software vendors if they want to. For instance, a CTI solution like Salesforce Cisco phone integration connects voice communication tools to computers, streamlining many tasks for sales and customer support. There are also specific apps that target syncing chat channels or even emails with local banking software.Infusing CX with new financial technologiesWith AI and more mobile technology comes more opportunities to customize CX and make it more enjoyable, pleasant and safer for consumers.Some technologies that financial services companies can explore are:Biometric-based customer ID – Banks and finance companies can now opt to use biometrics technology instead of the username-password combination for customer entry and verification into their systems. Various options are available such as fingerprint, iris, retina and voice recognition. Besides being more secure, these technologies are more efficient and easier to use for consumers.Robo-advisors – Similar to chatbots, these virtual advisers are powered by machine learning and are viable substitutes for human investment managers. They are usually used to analyze risks and aid consumers in portfolio management.Internet of Things – With the internet literally connecting everything, finance transactions will become more fluid and mobile. Checking your account on your wearable? Or while driving? You can do all that with IoT.Banking-as-a-ServiceTechnology companies are leading the way in digital banking experiences, and banks and other traditional financial institutions would do better to learn from them. They could emulate them and build their own, or they can be smarter about this and do this the faster way-that is, partner with companies offering BaaS and BaaP.Banks working with APIs and BaaS will result in concrete changes in the way both individual consumers and business customers do their banking.For consumers, one upside would be that all accounts can be accessed via one app, making it easier to do transactions. Managing these individual accounts can also be done on any device because data would be stored in the cloud. Individuals will also get personalized advice regarding portfolio, stocks, and other finance products.B2B customers benefit even more, as the digitalization of finance translates to savings on administrative and infrastructure costs.Partnering with new digital platforms will allow banks to catch up with the times and provide customers with the sleek, mobile experience that has been made the norm by the digital age. This may cost a bit of investment, but it will definitely pay off in the long-term.–Financial services providers have to decisively switch gears before they lose touch with their customers and get left behind in the digital age. These trends and technologies are meant to usher in a new age of financial services, one that is more adept at serving digitally-savvy and mobile customers. That doesn’t mean, however, that banks and finance companies can do without their customer service lines and human agents.To cultivate productive long-term relationships with customers, it is necessary to cover all the bases, from the digital to non-digital touchpoints. Phone calls, live conversations, and meetings with customers still have a high impact on the overall CX, especially so because these interactions involve human representatives from the company. Ultimately, the digital experiences serve as continuities of the personal connection finance companies make with their customers.